General Information

Placing An Order

Please contact your region's Brand Manager for any order inquiries.

Minimum Orders

Initial order: $300 NET; Reorders: $100 NET

Methods of Payment

Orders under $500 will require payment at time of order via check, credit card or money order. Credit Cards (VISA, MasterCard, American Express and Discover) prepaid with check or Net 30 terms subject to credit approval. Prepaid orders will be held for seven business days to allow for funds to clear. A fee of $50 will be charged on return checks. For Net 30 terms, customer must pay within the terms. Interest will be charged at 1.5% per month on all past due balances. Wendell August reserves the right to terminate open terms on non-paying or slow-paying customers without additional notice, and change the customer to "credit card only" for future orders. Additional orders will not be shipped to customers who have unpaid balances outstanding over 30 days. Should an invoice be sent to a collection agency, a debtor will be liable for any fees including legal costs, charges to collect the debt.

New Account Requirements

Proof of business ownership, including Federal Tax ID Number, State Sales Tax Exemption certificate, Bank Information, and two industry trade references, each with a phone and fax number.

Method of Shipment

  1. All merchandise is shipped FOB point of origin Grove City, Pennsylvania using the best value method possible. Small shipments are made by UPS Ground or FedEx Ground. The customer is responsible for freight costs. We would be happy to use your UPS, FedEx or other transport numbers at your instruction when placing the order.
  2. Wendell August will charge a $2.50 insurance fee per carton on all UPS and FedEx shipments. Payment of their charge will allow you to submit claims for credit, due to damage incurred in shipping. If you choose not to pay the insurance charges, Wendell August will not acknowledge the damage claims, and you will have to file a claim with the freight carrier.

Returns & Exchanges

All shipments should be inspected immediately upon arrival. Report any shortages or damages to us within five days of receipt of goods. No returns will be accepted without written authorization. There is a restocking fee of 15% on returns of undamaged merchandise. Claims placed after 30 days from date of shipping cannot be honored. For returns, please contact customer service at 800.923.1390 or fax your claim to 724.748.0170.

Backorders

We make every effort to ship orders quickly and completely, but occasionally an item must be backordered. We will ship backorders that are over $50.00 and not older than three months, but all others are cenceled. You may give us special instructions regarding the shipping of backorders when placing your order.

Governing Law

This agreement will be governed and construed in accordance with the laws of the State of Pennsylvania.

Customer Service

Phone: 800.923.1390 Monday through Friday 8 am to 5 pm EST.
Fax: 724.748.0170
Email: retail@wendell.com

Contact Us

Mon-Fri: 8:00am to 5:00pm EST
Phone: 800.923.1390
Fax: 724.748.0170
E-mail retail@wendell.com